Refund policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it

• Unworn, unused, and with all original tags attached

• In its original packaging

• Accompanied by a receipt or proof of purchase

To start a return, please contact us at info@y-yofficial.com.
Items sent back without first requesting a return will not be accepted.

For any questions regarding returns, you can always reach us at info@y-yofficial.com

Damages & Issues

Please inspect your order upon arrival and contact us immediately if:

• The item is defective

• The item is damaged

• You received the wrong item

We will evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

The following items cannot be returned:

• Custom Orders (including Made-to-Order and Alterations)

• Sale items

• Gift cards

If you have questions about a specific item, please contact us before purchasing.

Exchanges

The fastest way to get the item you want is to return your original item.
Once your return is accepted, you may place a new purchase for the desired item.

European Union — 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Your item must meet the same return eligibility requirements:

• Unworn / unused

• Tags attached

• Original packaging

• Proof of purchase

International Orders

Return Shipping

Customers are responsible for all return shipping costs.

We recommend using a trackable and insured shipping service, as we cannot be responsible for lost or damaged return shipments.

Duties, Taxes & Shipping Fees

• Import taxes, duties, and original shipping fees paid at checkout are non-refundable.

• Only the product price will be refunded once the return is approved.

Refunds

Once we receive and inspect your return, you will receive a confirmation email.

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.